All our products are sourced directly from artisans across India. We work closely with craftspeople to ensure fair trade practices and authentic, high-quality goods.

Our products are handcrafted by skilled artisans using traditional materials including wood, paper mache, brass, ceramic, and fabric. Each piece celebrates time-honoured techniques passed down through generations.

We aim to dispatch orders within 2–3 business days. Delivery times vary depending on your location — please refer to our shipping policy for estimated timeframes.

We offer a 30-day return policy. Items must be in their original condition, unused and with original packaging. Please contact us at info@ilika.au to initiate a return.

Yes — the easiest way to exchange is to return the original item within 30 days by post or by visiting the store, (Exceptions - Damaged, Discounted, Sale Item, Gifts) and place a new order for the item you'd like.

Absolutely! We love creating custom pieces. Please reach out to us via WhatsApp or email with your requirements and our artisans will work with you to create something special.

Each product comes with specific care instructions.We recommend wiping wooden and paper mache items with a dry or slightly damp cloth. Avoid prolonged exposure to moisture or direct sunlight to preserve the colours and finish.

You can reach us at info@ilika.au — we're happy to help with any questions about your order or our products.

Local Shipping cover the radius of 30KM from our base Marsden Park, anything outside this area will be covered by Standard Shipping.

Yes - We are based at Marsden Park, all our customers are welcome to visit our store and see and select the products.

Please contact us on info@ilika.au or WhatsApp us on - 0417483219 for setting up the appointment so we can ensure we are available to cater for you.